Bagwallaa Return & Refund Policy

At Bagwallaa, we take great pride in the quality and craftsmanship of our handbags and leather goods. We want you to be completely satisfied with your purchase. However, due to the nature of our handcrafted and personalized products, we have specific guidelines regarding returns and refunds.

Please read our policy carefully before placing your order.

1. Standard Return Policy (Full-Priced, Non-Customized Items)

For regular, full-priced items that are not customized, we accept returns within [Insert Number, e.g., 7] days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

2. Non-Refund Policy for Customized Bags

Because our customized bags are uniquely tailored and manufactured specifically to your requests and specifications, all custom and made-to-order bags are strictly non-refundable and non-returnable.

• We highly recommend reviewing all personalization details, colors, and dimensions carefully before completing your purchase.

• In the rare event that a customized item arrives with a manufacturing defect or an error made on our part, please contact us immediately so we can resolve the issue.

3. Non-Return Policy for Sale and Discounted Items

All items purchased during a promotional sale, clearance event, or using a discount code are considered Final Sale.

• Sale and discounted items are strictly non-returnable and non-refundable.

• We do not offer exchanges or store credit for these items unless the product arrives damaged or defective.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving your delivery. Please include your order number, a description of the issue, and clear photographs of the defect. We will evaluate the issue and work with you to provide a repair, replacement, or appropriate solution.

5. How to Initiate a Return (For Eligible Items)

To start a return for an eligible full-priced item, please contact us at the email provided below with your order number and reason for return. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that customers are responsible for their own return shipping costs.

6. Contact Us

If you have any questions, concerns, or need assistance regarding your order or our policies, please reach out to us:

• Email: bagwallaa69@gmail.com

• Phone: +91 75676 89262

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM IST